Terms and Conditions

General terms and conditions and customer information

  1. General terms and conditions
  • 1 Basic provisions

(1)  The following terms and conditions apply to contracts that you enter into with us as a supplier  (UR-Vitality AG)  via

Close the website https://ur-vitality.com/shop/. Unless otherwise agreed, you will be responsible for the inclusion used own conditions contradicted.

(2) A  consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that predominantly can neither be attributed to their commercial nor their independent professional activity. Everyone is an entrepreneur natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their independent professional or commercial activity.

  • 2 Conclusion of the contract

(1) The  subject of the contract is the sale of goods.

(2)  As soon as the respective product is posted on our website, we are making you a binding offer for Conclusion of a contract under the conditions specified in the item description.

(3)  The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the “shopping cart”. You can use the corresponding button in the navigation bar You call up the “shopping cart” and make changes there at any time.

After calling up the “Checkout / Checkout” page and entering your personal data as well as the payment and shipping conditions. Finally, all order data is displayed again on the order overview page.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofort) as a payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the provider of the instant payment system.

If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there.

Finally, you will be directed back to the order overview page in our online shop.

Before submitting the order, you have the option of checking and changing all of the information here (also via the Function “back” of the Internet browser) or cancel the purchase.

By submitting the order using the “buy / purchase / buy” button, you declare legally binding acceptance of the offer, whereby the Contract comes about.

(4)  Your inquiries to prepare an offer are non-binding for you. We will make you a binding offer in

Text form (e.g. by email), which you can accept within 5 days.

(5)  The order is processed and all information required in connection with the conclusion of the contract is transmitted

partially automated by e-mail. You must therefore ensure that the email address you have stored with us is correct,

the receipt of the e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

  • 3 Right of retention, reservation of title

(1)  You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2)  The goods remain our property until the purchase price has been paid in full.

(3)  If you are an entrepreneur, the following also applies:

  1. a) We retain ownership of the goods until all claims from the current business relationship have been settled in full in front. Pledging or security transfer is not permitted prior to the transfer of ownership of the reserved goods.
  1. b) You can resell the goods in the ordinary course of business. In this case, you are already making all claims in the amount of the invoice amount that you accrue from the resale to us, we accept the assignment. You are on to the Collection of the claim authorized. If you fail to properly meet your payment obligations, we reserve the right to do so however, before to collect the claim itself.
  1. c) When combining and mixing the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value the reserved goods to the other processed items at the time of processing.
  1. d) We undertake to release the securities to which we are entitled at your request insofar as the realizable value of ours Collateral exceeds the claim to be secured by more than 10%. The selection of the securities to be released is incumbent on us.
  • 4 Warranty

(1)  The statutory warranty rights apply.

(2)  As a consumer, you are requested to check the item for completeness, obvious defects and immediately upon delivery

To check transport damage and to notify us and the freight forwarder of any complaints as soon as possible. Don’t you do it

this has no effect on your statutory warranty claims.

(3)  If you are an entrepreneur, the following applies in deviation from the above warranty regulations:

  1. a)  Only our own information and the manufacturer’s product description are deemed to be agreed as the quality of the item, not however, other advertising, public promotions and statements by the manufacturer.
  1. b)  In the event of defects, we guarantee, at our option, repair or subsequent delivery. If the removal of the defect fails, you can either request a reduction in price or withdraw from the contract. The removal of defects applies after an unsuccessful second Attempt as failed if not something in particular from the nature of the thing or the defect or the other circumstances other results. In the case of repairs, we do not have to bear the increased costs incurred by bringing the goods to you place other than the place of performance, if the shipment does not correspond to the intended use of the goods.
  1. c)  The warranty period is one year from delivery of the goods. The shortening of the deadline does not apply:

– culpably caused damage attributable to us from injury to life, body or health and with other damage caused intentionally or through gross negligence;

– as far as we have fraudulently concealed the defect or have given a guarantee for the quality of the item;

– for things that have been used for a building in accordance with their normal use and their defectiveness have caused;

– In the case of legal recourse claims that you have against us in connection with warranty rights.

  • 5 Choice of law, place of performance, place of jurisdiction

(1)  German law applies. For consumers, this choice of law only applies to the extent that it is subject to mandatory provisions of the law protection granted to the consumer’s country of habitual residence is not withdrawn (favourability principle).

(2) The place of  fulfillment for all services from the business relationships with us as well as the place of jurisdiction is our registered office if you are not consumers, but merchants, legal entities under public law or public law special funds are. The same applies if you do not have a general place of jurisdiction in Germany or the EU or your place of residence or usual Stay is unknown at the time the action is brought. The power to also take the court at another legal place of jurisdiction calling remains unaffected.

(3)  The provisions of the UN Sales Convention expressly do not apply.

  1. Customer information
  1. Identity of the seller

UR-Vitality AG

Gewerbestrasse, 8

8212 Neuhausen am Rheinfall


Telephone: 0041 52 674 02 06

Email: contact@ur-vitality.com 

Alternative dispute resolution:

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

  1. Information on the formation of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the Regulations “conclusion of the contract” of our general terms and conditions (part I.).

  1. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not save the full text of the contract. Before submitting the order via the online shopping cart system the contract data can be printed out or electronically saved using the browser’s print function. After receipt of the Ordering from us will include the order data, the information required by law for distance contracts and the general Terms and conditions sent to you again by email.

3.3. For requests for quotations outside of the online shopping cart system, you will receive all contract data as part of a binding Offer sent in text form, e.g. by email, which you can print out or save electronically.

  1. Codes of conduct

4.1. We have submitted to the code of honor of Trusted Shops GmbH, which can be viewed at:


  1. Essential characteristics of the goods or services

The essential characteristics of the goods and / or services can be found in the respective offer.

  1. Prices and payment methods

6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all Price components including all applicable taxes.

6.2. The shipping costs are not included in the purchase price. You are on a button labeled accordingly on our website or in the respective offer, are shown separately in the course of the order process and are from To be borne by you in addition, unless free delivery has been promised.

6.3. The costs incurred for the money transfer (transfer or exchange rate fees of the credit institutions) are yours in the cases in which the delivery takes place in an EU member state, but the payment was initiated outside the European Union.

6.4. The payment methods available to you are under a correspondingly labeled button on our Internet presence or shown in the respective offer.

6.5. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are immediate due for payment.

  1. delivery terms

7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.

7.2. As far as you are a consumer it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment is only transferred to you when the goods are handed over, regardless of whether the shipment insured or uninsured. This does not apply if you independently use a transport company not named by the entrepreneur or have commissioned someone else to carry out the shipment. If you are an entrepreneur, delivery and dispatch are at your own risk.

  1. Statutory warranty law

The liability for defects is based on the “Warranty” regulation in our General Terms and Conditions (Part I).

These terms and conditions and customer information were created and will be created by the lawyers of the Händlerbund who specialize in IT law permanently checked for legal conformity. The Händlerbund Management AG guarantees the legal security of the texts and is liable to the Case of warnings. You can find more information about this at: https://www.haendlerbund.de/agb-service. last update: 23.10.2019

payment and shipping

The following conditions apply:

Shipping conditions

The delivery takes place in Switzerland and in the following countries: Europe, international. 

 Shipping costs  (including statutory VAT)

Domestic deliveries (Switzerland):

Depending on the weight of your ordered goods (including shipping box), the shipping costs will be displayed or communicated to you in your order, if you order by telephone.

Deliveries abroad:

Depending on the weight of your ordered goods (including shipping box), the shipping costs will be displayed or communicated to you in your order, if you order by telephone.

Delivery times

Unless otherwise specified in the respective offer, the delivery of the goods in Switzerland (Switzerland) takes place within 30 days, in the case of deliveries abroad within 30 days of the conclusion of the contract (in the case of an agreed advance payment after the date of your Money order).

Please note that there are no deliveries on Sundays and public holidays.

If you have ordered items with different delivery times, we will send the goods in one shipment, if we do not have made different agreements with you. In this case, the delivery time is determined by the article with the longest Delivery time you have ordered.

Accepted payment options

–  Payment by credit card

–  Payment by PayPal

More details on payment

When paying by credit card, your credit card account is debited when the goods are dispatched.

If you have any questions, you will find our contact details in the imprint.